Comment: I was walking along the gallery to the TCPL
entrance today and found and picked up some trash to throw away, but there was
no trash receptacle. Can one be put
there or outside of the entrance to the library?
Response: Thank you so much for helping to keep our
library and community beautiful and litter-free! We have submitted your request to our
Facilities team and hope to have a receptacle added in the near future. In the meantime, please visit the east side
of our building to check out our new collaboration with Tompkins County Solid
Waste—a public space recycling receptacle.
Comment: Someone steals the art section of The New
York Times. Every time I want to do
the crossword puzzle, it is missing.
Response: We are eight-letter word for shocked to learn
that someone has been seven-letter word for raising to a higher level or
position and are deeply five-letter word for apologetic. The Times’
Art section has long been a patron favorite, and we will do our best to more
closely monitor our periodical section to ensure that it is available for
continued enjoyment.
Comment: All of you, and the Library Rocks! Keep Going!
Response: Thank you so much! We are the product of an amazingly supportive
community who has championed their public library for 150 years, and with your
continued support, we hope to be here for 150 more!
Comment: Your air conditioning is too cold!
Response: Thanks for sharing your feedback. TCPL is a designated community “cool down”
location, so we try to maintain a comfortably-cool temperature for patrons who
need some respite from the summer sun.
Since our weather is notoriously unpredictable, the room temperature in
the library can vary slightly from day to day.
We apologize for any inconvenience this may have caused and hope you
will visit us again soon.
Comment: The new automatic renewal is very much
appreciated. Thank you!
Response: We’re glad to hear that you are enjoying our
automatic renewal service. It is just
one of the ways TCPL works to making the library easily-accessible and is a
wonderful tool for reducing fines and late fees for our valued patrons.
Comment: The art exhibit is not appropriate for a
public place with many children. I
understand it is a dark message, but for a child-centered location it is too
disturbing,
Response: Thanks for sharing your feedback about our
“Rhino Toys” exhibit. Much conversation
and planning went into our decision to feature “Rhino Toys” at TCPL. While we believe that the library has an
obligation to support and feature works that might otherwise be censored or
challenged and to serve as a safe space for community conversations on
sensitive and controversial topics, we did take steps to make the exhibit less
accessible to our young patrons, including moving our exhibit cases from their
usual home near the entrance of our Youth Services Department. We are proud to be able to offer our patrons
free access to museum-quality art exhibits, and we hope you will continue to
explore the outstanding shows we have planned for the remainder of 2015.
Comment: The “Rhino Toys” exhibit is superb and should
be on display in all of our schools!
Thank you for your courage.
Response: We’re glad to hear that you enjoyed “Rhino Toys”
and proud to be able to offer free access to thought-provoking exhibits for our
entire community. “Rhino Toys” artist,
Rich Tomasello is a public school art teacher in the Buffalo area, and his work
has been displayed throughout Western NY and in the New York City region. It is continuing to gain attention, and we
are confident that it will be exhibited widely in the months to come.
Comment: I have been meaning to tell someone that the
huge planters along the side of the library have been beautiful all spring and
summer. Thank you for doing such lovely
plantings and maintaining them so well all through this hot summer.
Response: Thanks for our gorgeous “Library Gardens”
goes to an outstanding group of volunteers under the direction of Volunteer
Coordinator Yvette Rubio. They are truly
a beautiful addition to our outstanding library, and we are delighted that you
have enjoyed them!
Comment: Please inform customers in the first email
that books are on-hold and cannot be renewed.
Currently, it just says “potential renewal.”
Response: Thank you for your feedback about our new
automatic renewal service. This service
is truly “automatic,” as are its related email responses. As we become more familiar with the product,
we hope to use feedback from patrons like you to help the providing vendor make
it even more user-friendly.
Comment: I have an idea—purchase art from local
artists for patrons to rent for one to two weeks.
Response: We love the creative ideas of our
patrons! Did you know that several years
ago, TCPL actually loaned prints of famous art pieces? We love the idea of celebrating our local
artists with a service like this and are always looking at ways to enhance our
collection for our patrons. Most
recently, we have added tools to measure electricity usage, household tool
kits, umbrellas and tote bags to our offerings.
Thanks for your inspired idea and for recognizing that libraries offer
more than just books.
Comment: You should have a teen lock-in with movies
and food.
Response: Thanks for sharing
your idea. TCPL has an ever-evolving
selection of programs for young adult patrons, and our Campaign for a 21st
Century Library is well on its way to helping us build a unique space for teens
to enjoy books, explore technology and connect with friends through programs
like this. Please visit http://tcpl.org/teens.php
for a current list of library programs for teens.
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