Tompkins County Public Library

Tuesday, June 14, 2016

Patron Comments May and June 2016

Comment:  The third stall in the bathroom for women has been unrepaired for over a year now. There were a few women turned away as the stalls were busy for a long time.  This has happened to me repeatedly.  There used to be a policy for the children’s bath in case of emergencies—which I had.  Please change this shameful situation.
Response:  We appreciate your candor and willingness to share your feedback.  We recognize the need for renovations to our restrooms and are working with the Tompkins County Facilities Department to develop a timeline for these necessary repairs.  In the meantime, we apologize for the inconvenience.

Comment:  Stephen Salino should get much praise.  He has been very helpful and kind!
Response:  Thank you so much for taking the time to share your kind words about Stephen.  He has been a tremendous addition to our staff, and we are delighted to hear that you have enjoyed interacting with him during your library visits.  Our staff members are truly dedicated to making our library a special place to visit!