Tompkins County Public Library

Thursday, July 29, 2010

Patron Comments - June 2010

Comment: I love going to the library!
Response: Thank you! We are so glad that you are enjoying the library!

Thursday, July 15, 2010

Patron Comments - May 2010

Comment: It is great the library has spent all the money possible on great computers.  Why are the screens all dusty and covered in dirt and not kept clean?

Response: Thank you for bring this to our attention.  We are setting up a procedure for regular cleaning of the screens.  Keyboards and mice are already on a cleaning schedule.

Comment: Frustration with not being able to reach a real person in circulation to renew items.

Response: We are very sorry that this has been a frustration for you.  In addition to calling circulation, you may also call the adult reference desk at 272-4556 or 272-4557 extension 259.  The staff at the reference desk may be able to assist you.

Comment: Difficulty renewing items online – not clear for a beginner.

Response: Thank you for your question.  Please either stop at the reference desk or call the adult services reference desk at 272-4556 or 272-4557 extension 259.  The adult services staff can show you how to renew your items or walk you through the process on the phone.

Comment: Need more books and DVDs on computer animation and design and there is a lack of books on small engine and tractor repair.

Response: Thank you for this information.  The librarians, who purchase materials in these areas, have been informed of your observation.