Tompkins County Public Library

Tuesday, April 15, 2014

Patron Comments March and April 2014

Comment:  Tom was very helpful in locating books.
Response:  We are delighted to hear that you were pleased with the service you received at TCPL.  We have two wonderful staff members in our Adult Serviced Department named Tom.  They are both tremendous assets to TCPL and our community!

Comment:  I suggest the Library not pay The Ithaca Journal--Monday at 3:30 and Saturday at 1:30, there was still no paper.  On Saturday, the New York Times was here. No newspaper, no money.
Response:  Thank you for letting us know that our copy of The Ithaca Journal was not in its home spot during your visits.  The Ithaca Journal is a tremendous resource for our community, and it is very popular among Library patrons.  Our copies may have been being read by someone else, or our delivery person may have been experiencing delays.  Please feel free to let a staff member know if you cannot find the newspaper--or any item--at the Library!

Comment:  I am not comfortable or happy with the security kiosk right by the front door.
Response:  Thank you for sharing your thoughts on the relocation of our security kiosk.  The kiosk move is part of a number of trial steps we are taking to ensure that our patrons find the Library a safe, and welcoming space.  Your thoughts will be shared with our security team and considered as we develop additional security policies and procedures in the coming weeks!

Comment:  When the Library closes because of the weather, could you change the phone message to reflect that the Library is closed?  It's frustrating to walk all the way over on my creaky bones to find it closed--especially when I've tried to call to check.  I was told here at the front desk that the closure is on the Internet--that is why I am here--I don't have Internet at home!
Response:  We are so sorry to hear that you ventured to the Library on one of the few days we were closed due to weather this winter.  We do our absolute best to remain open for our community, even during inclement weather. Unfortunately, there are days when it just isn't safe for our staff members to make the commute to work.  While our phone messages cannot be changed remotely, we do contact local radio and television stations to notify patrons without home Internet service when we are closed.  Again we are sorry for your inconvenience and are hoping for warm, sunny weather in the months ahead!

Comment:  Vicky was very helpful during my visit with finding and renewing a book.  Thanks!
Response:  We are delighted to hear that Vicky was able to assist you during your recent visit.  We are very fortunate to have long-time, dedicated employees like Vicky!

Comment:  I love the indoor trees.  Keep it up!
Response:  Thank you!  The trees were a thoughtful gift from the Friends of the Tompkins County Public Library in recognition of our relocation to Green Street.  They have become a well-loved and recognizable part of our Avenue of the Friends!

Comment:  More original Japanese manga and a language exchange group for language-learning patrons.
Response:  Thank you so much for your suggestions.  They have been shared with the librarians responsible for our Manga and World Languages collections.