Tompkins County Public Library

Thursday, November 12, 2015

Patron Comment October and November 2015

Comment:  It would be nice if there was a placard in non-fiction that was a guide to what belonged in each section of the Dewey Decimal system.
Response:  Thank you for taking the time to browse our collection and to submit your feedback.  We are consistently working to make our collection as accessible as possible, and comments like yours help us to develop policies and procedures which make that accessibility possible.  Your suggestion will be shared with our Information and Learning Services Department for consideration.
Comment:  Such a great Community Read book this year (much better than last year). Keep doing that!
Response:  We’re glad to hear that you enjoyed this year’s Community Read of “Slaughterhouse-Five,” by Kurt Vonnegut.  While we were deeply saddened to learn that our Community Read partner, Cornell University’s New Student Reading Project will not continue in further academic years, we are commitment to providing ongoing opportunities for our patrons to share the bond of reading a common title, and are currently exploring exciting options for next year.
Comment:  There is such a dearth of parking for library patrons, and what little there is, is often cordoned off for construction.  I suggest a drive-up book/video return in one of the spots on Green Street.  Many times, all I want to do is return materials on time, but alas, no parking is available!
Response:  We understand and echo your concerns about library parking.  Parking remains a challenge for TCPL and all of downtown Ithaca.  If we are to be able to meet patron needs and provide accessibility for library users of every age and every stage in our current space, we will need to pursue creative solutions like yours.  Please know that we are constantly exploring ideas like this one and are committed to making each patron experience a positive one.  Thank you for sharing this inspired idea!
Comment:  The library is too noisy.  I asked Mormons who were inside preaching to go outside to talk and was told that “this library is for talking.”
Response:  Thank you so much for sharing your concerns.  While we do recognize that the way people are using their libraries is changing, and that we are vibrant, vital, bustling parts of the communities we serve, we also want to make sure that our patrons can rely on the library to offer space for personal reflection, quiet reading and study.  To that end, we have a designated quiet space, The Ezra Cornell Reading Room, which offers a comfortable, calm space for individuals. And, we encourage you to share future concerns regarding noise with a library staff member during your visit.
Comment:  Friends of the Library tote bags should be available to purchase with a credit or debit card.
Response:  Thanks for your suggestion.  The Friends of the Library bags are a much-loved holder of books, groceries and newspapers for hundreds in our community, and we are delighted to be able to offer them for purchase at TCPL.  The cash-only payment system was implemented to ensure that the funds from bag sales go directly to The Friends of the Tompkins County Public Library, without the necessity for additional accounting measures.  However, we will continue to explore additional options for making this possible in the future, because we love to see our patrons proudly support the Friends and their library!
Comment:  Too many screens!  The one above the toys near the Circulation Desk is especially annoying.  I don’t bring my daughter here to watch TV.

Response:  We’re sorry that you don’t enjoy our promotional screens. They are a beloved tool for many patrons looking to learn about upcoming programs, new additions to our collection and special library events, and unlike TV, there are no commercials!