Tompkins County Public Library

Wednesday, January 15, 2014

Patron Comments January 2014

Comment:  Get a copy of the audio book for “Harvest” by Tess Gerritseh.
Response:  Thank you for your suggestion. It has been shared with the Librarian responsible for ordering Audiobooks.

Comment:  Patron would like more attention paid to handicap path during winter.
Response:  Thank you for this important suggestion.   It is our goal to make the Library easily accessible for all members of our community. We will share your feedback with our Facilities team!

Comment:  It is not very pleasant to come to the library and try to read when there are many people (mostly men) sitting in the chairs by the windows talking about cops, drugs, using the “F” word and talking on their cell phones.
Response:  We are sorry to learn of your recent experience at the Library.  We are committed to providing free and equal access to all members of our community; however, any time you are unhappy with the environment or services at TCPL, please reach out to a staff member.  Additionally, consider visiting our Ezra Cornell Reading Room for a comfortable, quiet reading space.

Comment:  Buy Wheelmen, by Reed Albergotti.
Response:  Thank you for your suggestion.  It has been passed on to the appropriate Librarian for consideration.  While TCPL does not currently own a copy of “Wheelmen”, one can be borrowed through inter-library loan.  Please call or visit our Reference Desk for more information.

Comment:  My Promised Land, by Ari Shavit would be nice to have.  The First Phone Call from Heaven, by Mitch Albom.
Response:  Thank you for your feedback.  “My Promised Land” is available through inter-library loan.  Call or visit our Reference Desk for information on borrowing a copy.  As you can imagine, Mitch Albom’s latest book is very popular.  TCPL owns several copies, but they are being heavily circulated.  Consider placing a hold on a copy, and you will be contacted when one is available.

Comment:  When did the front of the library by the windows become a freakin loud day-care center for people who sound like they don’t even know how to read?
Response:  It is unclear whether or not you are referring to the space inside or outside of the Library.  We are currently working diligently to make the space outside of the Library more accessible to our patrons.  If you are experiencing disruptive behavior inside the Library, please let a staff member know, so that appropriate measures can be taken.

Comment:  Please don’t mix categories!  Science Fiction and Horror ( I hate horror)
Response:  Thank you for your suggestion.  Our Science Fiction and Horror titles mixed due to space constraints; however, our reference librarians would be happy to help you identify titles that fall into each category.

Comment:  Please bring back the “Not New But Worth a View” section.
Response:  We're glad you enjoyed the "Not New, But Worth a View," section!  While we no longer have a designated spot for these titles, we are still putting thematic "Not New, But Worth a View" titles on our new display units.  Please take a look at these evolving displays!

Comment:  Please get new movies.  The ones you got don’t work sometimes and music.
Response:  Thank you for your feedback.  We are constantly working to expand our DVD and CD offerings.  Should you find specific titles in our collection that do not work, please let us know, so that the item can be reordered or repaired.

Comment:  More Hip-Hop cd’s would be great for culture.
Response:  Thank you for your suggestion.  It has been passed on to the ordering Librarian.

Comment:  Not for the first time, may I suggest:  Line for those not having business to transact (overdue, lost, etc. Waiting and waiting in line to simply pick up a hold request.  Self-serve not an option.
Response:  We apologize for the inconvenience.  We are currently reviewing our hold procedures in order to streamline the process

Comment:  It would be good to have a different system for people applying for a library card – it really ties up the checkout line.  Thank you.
Response:  Thank you for your feedback!  We are currently reviewing our Circulation policies to ensure efficient service.