Tompkins County Public Library

Tuesday, April 15, 2014

Patron Comments March and April 2014

Comment:  Tom was very helpful in locating books.
Response:  We are delighted to hear that you were pleased with the service you received at TCPL.  We have two wonderful staff members in our Adult Serviced Department named Tom.  They are both tremendous assets to TCPL and our community!

Comment:  I suggest the Library not pay The Ithaca Journal--Monday at 3:30 and Saturday at 1:30, there was still no paper.  On Saturday, the New York Times was here. No newspaper, no money.
Response:  Thank you for letting us know that our copy of The Ithaca Journal was not in its home spot during your visits.  The Ithaca Journal is a tremendous resource for our community, and it is very popular among Library patrons.  Our copies may have been being read by someone else, or our delivery person may have been experiencing delays.  Please feel free to let a staff member know if you cannot find the newspaper--or any item--at the Library!

Comment:  I am not comfortable or happy with the security kiosk right by the front door.
Response:  Thank you for sharing your thoughts on the relocation of our security kiosk.  The kiosk move is part of a number of trial steps we are taking to ensure that our patrons find the Library a safe, and welcoming space.  Your thoughts will be shared with our security team and considered as we develop additional security policies and procedures in the coming weeks!

Comment:  When the Library closes because of the weather, could you change the phone message to reflect that the Library is closed?  It's frustrating to walk all the way over on my creaky bones to find it closed--especially when I've tried to call to check.  I was told here at the front desk that the closure is on the Internet--that is why I am here--I don't have Internet at home!
Response:  We are so sorry to hear that you ventured to the Library on one of the few days we were closed due to weather this winter.  We do our absolute best to remain open for our community, even during inclement weather. Unfortunately, there are days when it just isn't safe for our staff members to make the commute to work.  While our phone messages cannot be changed remotely, we do contact local radio and television stations to notify patrons without home Internet service when we are closed.  Again we are sorry for your inconvenience and are hoping for warm, sunny weather in the months ahead!

Comment:  Vicky was very helpful during my visit with finding and renewing a book.  Thanks!
Response:  We are delighted to hear that Vicky was able to assist you during your recent visit.  We are very fortunate to have long-time, dedicated employees like Vicky!

Comment:  I love the indoor trees.  Keep it up!
Response:  Thank you!  The trees were a thoughtful gift from the Friends of the Tompkins County Public Library in recognition of our relocation to Green Street.  They have become a well-loved and recognizable part of our Avenue of the Friends!

Comment:  More original Japanese manga and a language exchange group for language-learning patrons.
Response:  Thank you so much for your suggestions.  They have been shared with the librarians responsible for our Manga and World Languages collections.
 

Wednesday, January 15, 2014

Patron Comments January 2014

Comment:  Get a copy of the audio book for “Harvest” by Tess Gerritseh.
Response:  Thank you for your suggestion. It has been shared with the Librarian responsible for ordering Audiobooks.

Comment:  Patron would like more attention paid to handicap path during winter.
Response:  Thank you for this important suggestion.   It is our goal to make the Library easily accessible for all members of our community. We will share your feedback with our Facilities team!

Comment:  It is not very pleasant to come to the library and try to read when there are many people (mostly men) sitting in the chairs by the windows talking about cops, drugs, using the “F” word and talking on their cell phones.
Response:  We are sorry to learn of your recent experience at the Library.  We are committed to providing free and equal access to all members of our community; however, any time you are unhappy with the environment or services at TCPL, please reach out to a staff member.  Additionally, consider visiting our Ezra Cornell Reading Room for a comfortable, quiet reading space.

Comment:  Buy Wheelmen, by Reed Albergotti.
Response:  Thank you for your suggestion.  It has been passed on to the appropriate Librarian for consideration.  While TCPL does not currently own a copy of “Wheelmen”, one can be borrowed through inter-library loan.  Please call or visit our Reference Desk for more information.

Comment:  My Promised Land, by Ari Shavit would be nice to have.  The First Phone Call from Heaven, by Mitch Albom.
Response:  Thank you for your feedback.  “My Promised Land” is available through inter-library loan.  Call or visit our Reference Desk for information on borrowing a copy.  As you can imagine, Mitch Albom’s latest book is very popular.  TCPL owns several copies, but they are being heavily circulated.  Consider placing a hold on a copy, and you will be contacted when one is available.

Comment:  When did the front of the library by the windows become a freakin loud day-care center for people who sound like they don’t even know how to read?
Response:  It is unclear whether or not you are referring to the space inside or outside of the Library.  We are currently working diligently to make the space outside of the Library more accessible to our patrons.  If you are experiencing disruptive behavior inside the Library, please let a staff member know, so that appropriate measures can be taken.

Comment:  Please don’t mix categories!  Science Fiction and Horror ( I hate horror)
Response:  Thank you for your suggestion.  Our Science Fiction and Horror titles mixed due to space constraints; however, our reference librarians would be happy to help you identify titles that fall into each category.

Comment:  Please bring back the “Not New But Worth a View” section.
Response:  We're glad you enjoyed the "Not New, But Worth a View," section!  While we no longer have a designated spot for these titles, we are still putting thematic "Not New, But Worth a View" titles on our new display units.  Please take a look at these evolving displays!

Comment:  Please get new movies.  The ones you got don’t work sometimes and music.
Response:  Thank you for your feedback.  We are constantly working to expand our DVD and CD offerings.  Should you find specific titles in our collection that do not work, please let us know, so that the item can be reordered or repaired.

Comment:  More Hip-Hop cd’s would be great for culture.
Response:  Thank you for your suggestion.  It has been passed on to the ordering Librarian.

Comment:  Not for the first time, may I suggest:  Line for those not having business to transact (overdue, lost, etc. Waiting and waiting in line to simply pick up a hold request.  Self-serve not an option.
Response:  We apologize for the inconvenience.  We are currently reviewing our hold procedures in order to streamline the process

Comment:  It would be good to have a different system for people applying for a library card – it really ties up the checkout line.  Thank you.
Response:  Thank you for your feedback!  We are currently reviewing our Circulation policies to ensure efficient service.