Tompkins County Public Library

Sunday, November 21, 2004

Children and Computers

Comment: You should allow children to use adult computers after storytime instead of making them wait in line for a child's computer.

Response: It would be extremely difficult and confusing to change the rules for certain times of the day and week. A better solution would be to increase the number of children’s computers.

Sunday, November 14, 2004

Interactive Storytime

Comment: Children’s story hour should be more interactive.

Will refer to the Youth Services Department Head; thank you for your suggestions.

Tuesday, November 9, 2004

CD Shelving

Comment: Shelve CDs on their sides

For faster sorting and shelving (and therefore better service), we shelve CDs face out because this is where the call number can be found.

Monday, November 8, 2004

Pre-overdue Notice

Comment: I did not appreciate getting a pre-overdue notice from the library.

Response: Pre-overdue notices are sent as a reminder and a courtesy so you can avoid overdue fines. We will rephrase the wording to make it more friendly.

Tuesday, November 2, 2004

Romance paperbacks

Comment: The library needs separate romance novel paperbacks.

Response: Will refer to the collection development manager for consideration.

Monday, August 2, 2004

Thank you

I love TCPL, Thank you! Your Library Rocks!

Sunday, July 11, 2004

Overdue Fines

Comment: Don’t charge “an arm and a leg” for a book that’s two days overdue.

Response: We offer a two day grace period for all overdue items, so contrary to your assertion that we “charge and arm and a leg,” we charge nothing!