Patron Comments July 2015

Comment:  Is there a way to turn off the auto-renew feature?  I would prefer to choose this feature (or not) on my own?

Response:  Thank you for your inquiry regarding our new auto-renewal feature.  This feature has been extremely popular with our patrons, and we are excited to be able to offer a tool for reducing account fines and fees.  While there is no formal way for patrons to opt-out of auto-renewal, returning borrowed items on or before their original due date will ensure that the feature is not activated.

Comment:  Shelf-reading is needed!  Today, looking for books, one was supposed to be in but was not where near where it was supposed to be (I didn’t find it).  Four different books were misshelved—724s were in 729s, for instance.

Response:  We’re so sorry to hear that you had trouble locating items within our collection.  As you can imagine, with the volume of titles circulating and the number of people browsing our stacks each day, keeping books in their home-spot can be a challenge.  We are fortunate to have a number of wonderful volunteers who help with shelf-reading, so if you encounter a specific section that requires attention, please let our Circulation staff know, so that we can make it a priority.  Thank you for your message, we are always grateful for feedback that enables us to better meet the needs of our patrons.

Comment:  You need to staff Saturday morning Reading/Storytimes year-round.  I think it’s needed and a great thing for moms to do with their babies.

Response:  We’re delighted to hear that you enjoy our Saturday morning storytimes.  Our Youth Services staff puts a tremendous amount of care and attention into ensuring that we are offering opportunities for families to connect with books and literature through fun-filled programs.  While our regular storytime offerings are suspended during the summer months to allow our Youth Services team to focus on our popular Summer Reading programs, our family event offerings are plentiful.  Please visit, http://tcpl.org/kids.php, for a complete schedule of programs.