Tompkins County Public Library

Tuesday, October 9, 2012

PATRON COMMENTS - June & July

Comment:  The “Not New but Worth a View” shelf - specifically science fiction/fantasy segment, has wonderful suggestions, but many of them are sequels or later books in trilogies.  Much as I would like to read them all, it would be a much greater service to people, who just want to pick up something quickly, if they are stand alone or first books in the series. Thanks  
Response:  Thank you for your observations and your comment. We are very pleased that this display has been valuable to you.  Your suggestion will be given to the selectors for this display.

Comment:  Impressive art work by the IHS students!  They should get personal credit on the cases, or at least a way to contact them for sales of art.
Response:  We agree that we have very talented students and grateful that they are willing to share their work for this exhibit.  We will pass on your comments to the Ithaca High School instructor, who curates the show.

Comment: The handicapped stall in the women’s bathroom is in horrible condition.  The stall door lock is defective, and door pops open whenever other stall doors are closed.  Also the toilet in the stall flushes so violently that it sprays water all over the stall.  Thank you for your attention to this matter.
Response: Thank you for your comments.  We will share them facilities to address these issues.

Comment:  I love you all!  This library ROCKS!
Response:  Thank you.

Comment:  The new search program is not easy to use.  The former version was much easier by far.  Searches come up that aren’t relevant in the least.
Response:  Thank you for this feedback.  Your comments will be shared with the computer services department responsible for the online catalog.

Comment: Get volume 9 of “Ken Burns Jazz” on DVD please.  Thanks! 
Response: Thank you for the purchase request.  Your request will be sent to the librarians, who select the materials. Forms to request titles are available at all the public services desks, in the online catalog at the bottom of the right hand bar, and on our website http://tcpl.org/  under “Contact us” or “how do I….?

Comment:  When the community read is announced/ advertised it would be good to explain how/who/why the book was chosen.  Thanks! 
Response:  The community read book began  as a partnership with Cornell University10 years ago when the library was awarded  an American Library Association traveling exhibit on  Frankenstein the same year that title was chosen as the freshman read.  Cornell selects the title and provides 2,000 copies which are distributed by the public library to schools, other public libraries, organizations and book clubs.  

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