Tompkins County Public Library

Thursday, June 7, 2012

PATRON COMMENTS - May 2012

Comment:  textarea: This calculator is useful and very interesting!  I have some suggestions (sorry, I work on evaluation for a living):  If you asked for usage per month (regardless of how often people visit) you'd probably get more accurate info.   But even as is, it's cool!
Response:  Thank you for your suggestions and your analysis.We are very happy that you like the calculator. This is an opportunity for our patrons to see how much they are saving by using the library.

Comment:  My seven year old daughter would like there to be a shelf in the children’s section with books that kids who belong to our library have written.  The books would be non-circulating but available for patrons to carefully browse.
Response:  Thank you for your wonderful suggestions.  We will pass this idea onto youth services staff to see if this could be a future program.

Comment:  I found the ladies room littered with several sheets of toilet paper early this afternoon.  How Rude!  Although I think it’s amazing a sign would be needed, perhaps one will help.
Response:  We are sorry the room was left in this state.  The public restrooms are cleaned several times a day every day.

Comment:  I think there should be a little room with toys.
Response:  Thank you for your suggestion.  

Comment:  Could you add a second soap dispenser in the women’s room to the left of the left most sink?
Response:  Thank you for your suggestion.  We will consult with facilities.

Comment:  Would like you to consider re-subscribing to hard copy value line.  
Response:   Unfortunately due to a reduced collection budget we had to evaluate the use and expense for all our tools. Value Line is a wonderful tool, but expensive and was only used by a handful of patrons. Also there are many reputable websites that offer financial information. Our reference librarians can help you find the information you need.

Comment:  Please install exterior trash cans.  This would help when you’re closed and minimize pollution.  Thank you.
Response:  Thank you for your suggestion.  Unfortunately we found that when we had exterior trash cans that they were used by people who would bring their household garbage here.  The interior trash cans eliminated this problem.

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