Tompkins County Public Library

Tuesday, February 7, 2012

PATRON COMMENTS - January 2012

Comment:  As the Finger Lakes are an emerging wine region, it might be nice to consider expanding your wine section.
Response: Thank you for your suggestion. Your suggestion has been shared with the acquisitions librarian.

Comment:
A DVD should be renewal based on the number of total hours not the number of disks, for example Auschwitz, inside the Nazi State.
Response: Thank you for your suggestion.

Comment: The library art book collection is great! It would be wonderful to expand it. Thank you.
Response: Thank you. Your comment has been shared with the acquisition librarian.

Comment: Game day is great fun for my family. Thank you.  Game day is awesome.
Response: We are thrilled that you enjoy this program, which is run by wonderful volunteers.

Comment: Patron called and said the collection agency is giving the wrong phone number for the library and the wrong extension for circulation.
Response: Thank you for this information. We are double checking with the agency to ensure that correct information is provided.

Comment:  Extra time on computer more than 65 minutes.
Response:  Demand for the computers is very strong. To provide equal access to all our patrons, we provide one hour day on our computer stations. There is also free wireless for anyone who has a laptop or mobile device.

Comment: Please keep kids programs on Tue & Friday. Thanks!
Response: Youth Services storytime programs will return in February. In the meantime we have play time in the Thaler Howell room with great new toys. Please join us.

Comment: I LOVE THE LIBRARY.
Response: THANK YOU! You are welcome.

No comments:

Post a Comment