Tompkins County Public Library

Tuesday, February 7, 2012

PATRON COMMENTS - December 2011

Comments: Love the Library! Please, please, please make better signage in the audio book area. I check out audio books often and find the section non-user friendly. It would be very helpful to have more signs on shelves (not just shelf ends) showing where to find things. Response: Thank you for your suggestion. We will review the signage in the audio book area and see what we can do to provide more help.

Comment: Wonderful service at reference. Wonderful computers and printers.
Response: Thank you for your comments. It means a great deal to us to get your feedback.

Comment: Thanks! You just saved me $50!
Response: We are delighted that we were able to help.

Comment: Would the library consider selling water? Would we consider a vending machine?

Response: Thank you for your suggestion. We have consulted with vending companies and they have indicated that the return would be too low to justify the service here.

Comment: Logging in to many of the computers means spending a few minutes disabling the various TOOLBARS…Yahoo, My Web Search(?) etc., which people have layered. Each makes the viewable screen smaller. Please disable this ability. Thanks
Response: Thank you for your comments. The internet computers are in heavy use throughout the day. Efforts have made to provide access to the most information to the biggest percentage of our patrons.

Comment: I think the library should have a wider variety of movies and books on tape.
Response: Thank you for your comment, which has been shared with our acquisitions librarian. We would also encourage you to suggest titles if we are missing some desirable items. Purchase request forms can be found at all the public service desks and on our website tcpl.org

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