Patron Comments July 2009

Comment: You are a gem! There is nothing like this library’s prime service.
Response: Thank you.

Comment: Complaint that a person, who forgets their password, cannot access their account and therefore cannot place a hold online. The online help feature is not helpful.
Response: The next upgrade of our online catalog, Polaris, will allow patrons to retrieve forgotten passwords. This upgrade is due to be loaded in July.

Comment: Sculptures outside are beautiful
Response: Thank you. We are pleased to be a part of this city wide exhibit.

Comment: Patron complained that we do not have the June 12th Value Line large cap available.
Response: The highest priority is placed on checking-in and shelving the most current Value Line. On occasion this publication is delayed in the mail.

Comment: Library is the best thing about Ithaca and that’s saying a lot.
Response: Thank you.

Comment: Can you please fill in some of the holes in the Manga series? I am sure lots of people would appreciate it.
Response: Your request has been submitted to the selector.

Comment: Thanks so much for helping my daughter find Spanish books, CDs and teaching her how to use Internet sites linked through your website. I never would have found all of these things without the librarian’s help.
Response: You are welcome. We are very pleased to be able to help.

Comment: Patron confused by arrangement of language books, kits and CDs.
Response: This can be confusing with the various formats. The world language collection houses materials written in a language while items for learning a language are located in the regular collection. Please ask the Reference Librarians for help. They are happy to work with you.

Comment: Patron would like internet terminals changed to allow more privacy. She suggested using larger dividers. She has noticed other patrons watching patrons at the computers making them feel uncomfortable.
Response: We try to provide privacy for our patrons through the use of carrels for the computers and by making available privacy screens upon request. Your concerns will, also, be passed on the Adult Services Department.

Comment: $5 donation for our “wizardry” – after finding an essay for the patron.
Response: Thank you.

Comment: I would never have found the local history material without the help of a librarian.
Response: Thank you for your note. We are happy to help.

Comment: It would be beneficial to separate the series on DVD from other movies to make it easier to locate the beginning, middle and end of a series.
Response: We consider the DVDs to be a browsing collection and all materials are rough sorted by first letter of the title. Often series have a similar appearance and are easily recognizable.

Comment: The Bookdrop was almost full on Sunday.
Response: Thank you for your concern. Staff came in on Friday and Sunday over the long Independence Day weekend to empty the bookdrop. They should have been alright by mid morning.