Patron Comments - January 2009

Comment: You have a fabulous movie collection.
Response: Thank you. I will pass the complement to the selectors.

Comment: Patron suggests that some of the internet stations about 1/3 of them be on a 20 minute cycle so that people who just want to check email don’t have to wait so long.
Response: Thank you for the suggestion. We have tried this in the past and have found that it has a negative effect on the flow of access to the machines.

Comment: Patron was unhappy that the carrel was moved to the back. They liked working on their laptop up front.
Response: The carrel was moved to increase a quiet area to work. The previous location was near the DVDs and audio visual collection, which made it a high traffic area.

Comment: Disappointed that the doll display not still here. Will it be back? In the Ithaca Journal on Saturday.
Response: Unfortunately the Ithaca Journal did not print our press release until the end of the exhibit. The doll exhibit will be back in 2010.

Comment: Many patrons waiting outside on Sunday for the library to open, but we were closed. We should have been informed about this.
Response: We apologize for the inconvenience. There was a glitch in our signage and publicity. We will establish new procedures to prevent this from happening in the future.

Comment: Patron would like a map of the library.
Response: Maps are available on the display racks in the library.

Comment: I really value the library. I have been working in France and there you have to pay a Euro per book.
Response: Thank you.

Comment: Would it be possible to put drop boxes where a car can get to them?
Response: The parking in front of the library will be reinstated to allow for quick access to the bookdrops.

Comment: Numerous patrons exclaiming about the wonderful Mystery Mansion.
Response: We love the Mystery Mansion. Everyday we would see people of all ages sharing their discoveries as they identified more books and storybook characters.

Comment: Avenue of the Friends floor shines so beautifully, please compliment your staff Facilities cleaned the library over the holidays.
Response: They did a great job.

Comment: Request for “Word” tutor
Response: Tutorials for Microsoft Word can be found on the Internet as well as classes within the community. The Library also has a number of books on this topic. The Reference Desk can guide you to the books, help you locate websites for tutorials, or direct you to agencies that provide classes.

Comment: Patron was annoyed that the self checkout station was successful on 2 books, but not the third.
Response: We apologize for the inconvenience. It is possible that the book cover was wrinkled or torn making it difficult for the sensor to read the barcode.