Comment: Open a lunch counter! Seriously—coffee,
bagels, hamburgers, pop-tarts and lasagna.
Response: It sounds like you worked up
an appetite during your most recent library visit! With so many visitors
sharing our common areas each day, a valuable collection, computers and
electronic equipment and an already taxed Facilities team, we’ve decided on a policy
that prohibits eating in the library. We do, however, allow covered beverages.
So, feel free to grab a cup of coffee and settle in to one of our quiet areas
with a good book!
Comment: We need ventilation. The
plastic carpet and bathrooms are off-gassing and making me nauseous.
Response: We’re sorry to hear that you
weren’t feeling well during your recent visit. While each of the products we
used in our recent renovation are environmentally friendly and low-emitting, we
recognize that some people have sensitivities to new materials. As a result our
County Facilities team has set our ventilation system to run 24-hours a day.
For more information about the materials used during our renovation process,
visit http://media.wix.com/ugd/c0a9ee_91adf1052ab44d7a99d58f4871f5b82a.pdf.
Comment: Please procure a color copier
for the digital lab.
Response: We’re delighted that you are
looking forward to the opening of our 21st Century Digital Learning
Lab and pleased to report that it will, indeed, have a color copier.
Comment: I love the library!
Response: We can’t think of a better
message to receive than this one during national Library Lovers Month! Thanks for sharing the love!
Comment: Could the surfaces of the
tables in the youth section study rooms be cleaned on a regular basis? They are
often gray with dirt.
Response: Thanks for sharing this
important feedback. The tables in our Youth Services section are heavily used
by our young readers and their families, and we will make sure that they are
cleaned even more frequently than they already are to ensure that our patrons
continue to enjoy a clean space for
individual and group study.
Comment: Can the library stay open on
snow days if roads are open and fine.
Response: We recognize just how
important access to the library is to our community, which is why making the
decision to close for any reason is always difficult. Our primary concern
during inclement weather is the safety of our staff and patrons. Since most of
our staff members live outside of the downtown area, we have to take a broader
look at the weather, which means that sometimes, even when the roads in Ithaca
are passable, we have to remain closed.
During these rare closures, please know that many of our services can be
accessed online, 24/7 by visiting http://tcpl.org/.
Comment: The library’s new arrangement
is not well thought out, especially the relocation of the newspapers.
Response: We’re sorry for any
inconvenience our renovation-related relocations have caused. If you can bear
with us through this process, we are confident you will enjoy our improvements
and additions.
Comment: My compliments on the vast improvements to
the men’s room, but the same wall-mounted, cantilevered toilet at another local
business leaks due to the weight of some users causing the wall-seal to split.
Install supports under the rim directly to the floor to prevent later damage.
Response: We’re glad you like the
improvements to our public restrooms as much as we do and appreciate this
terrific advice. One of the best things
about TCPL is that our patrons have incredible insight and expertise and are
willing to share it with us for the good of our library!
Comment: Thank you for the following:
the computers, the tables, the photocopier, the stapler table, the study
carrels and for giving people space to read.
Response: The thanks belongs to patrons
like you who recognize how important these things are and support our amazing
library!
Comment: Love the free bookmarks.
Response: Making reading easier for our
patrons is kind of our thing! We’re glad
the bookmarks help.
No comments:
Post a Comment