Tompkins County Public Library

Friday, May 3, 2013

PATRON COMMENTS - March 2013

Comment: Start a collection of Blu-ray movies. 
Response: Thank you for your suggestion.  At this time we are not ready to add another format for several reasons.  DVDs may be viewed on Blu-ray players, but not vice versa.  Disks are easily scratched and Blu-ray cost considerably more than most DVDs.  In addition another format is an investment in time and processing.


Comment: It would save the library money and natural resources if a paper receipt for check-outs, renewals, and paid fines were optional.  Does your system allow this?  I use the TCPL website to keep track of my borrowing, so I always discard my paper receipt.  At the very least please put recycling bins near each checkout station. 
Response: Thank you for the suggestion.  The system automatically prints a receipt.  We are happy to recycle the paper immediately if you do not want the receipt.  There is also a green recycling bin between the self-check-out machines and there are green recycling bins located throughout the library.

Comment: Please enforce smoking areas, especially in front of the entrance as there are children continuously flowing in and out.  Thanks. 
Response: We too are very concerned about the smoking and disruptive behavior outside the library.  We have hired a second security guard to assist us with moving the smokers away from the library.  It is a violation to smoke on County property or 25 feet from an entrance.

Comments: Groups of kids hanging out in front of the entrance smoking, loud and just annoying. 
Response: We are also convening a group of local agencies and organizations to address these concerns and to see what actions can be taken to improve these loud and disruptive behaviors

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