Comment: The selection of books on display for Women’s History Month is disappointing: 2 books on yoga for pregnancy, a book from a reality TV star?! How about books about great women in history.
Response: This is a very popular display table that changes and is updated frequently. A review of this table and the table in youth services this afternoon had books about a number of important women including Geraldine Ferrara, who passed away this week.
Comment: Please put a changing table in the children’s restroom, which uses the blue key.
Response: Thank you for the suggestion. We will pass the request onto facilities.
Comment: The new screen at the checkout line is a minus for our family. One more flashy screen…other than that we love the library. Thank you.
Response: We are delighted that you love the library and we are sorry you do not appreciate our screen. This is an opportunity to inform our patrons of new materials and upcoming programs while they wait to checkout.
Comment: Every day I take out 5 DVDs. They are all in English on the outside, but are in a foreign language.
Response: The library has an excellent collection of foreign language DVDs. Our reference staff would be happy to show you how to identify which DVDs are in another language with subtitles.
Comment: I understand the need of a guard to "watch" the library-but there is one certain guard who hovers over you all the time. Most of the patrons that come to the library are adults-and we do not need to be supervised all the time. Whenever I come into the library-he is always talking to the Reference desk, or going to the gas station to get a cup of coffee. As a former Securitas guard myself-you're not suppose to leave your post just to get a cup of coffee, and you need to respect the privacy of other people which he does not do. Usually this guard is in on the week days!! I do not know his name-but I do know a lot of people do not like him, and FYI-when he’s working-his guard license needs to be shown at all times. That’s a rule for Securitas guards!!
Response: Thank you for taking the time to send us your thoughts about the security procedures at TCPL. We appreciate all of our security guards and their dedication to helping make the library a welcoming and safe place for everyone. I invite you to make an appointment with me to discuss any specific concerns that you may have regarding security procedures.
No comments:
Post a Comment