Patron Comments - December 2008

Comment: First time in the library…really beautiful!
Response: Thank you.

Comment: Downloadable audio books. Thank you … You make my day!
Response: We are very happy that you are enjoying them.

Comment: Solid job in selecting for your literature and poetry sections, especially for your size. Really liked that you have the new Aeneid translation and Robert Bly poetry.
Response: Thank you. Our professional librarians work hard to have a balanced collection.

Comment: Patron misses subject information on the ends of adult non-fiction stacks.
Response: The subject signs on the end were removed when the collection was shifted. New signage will replace the old signs.

Comment: Can the library open at 9:00 AM?
Response: We do not have funding to open additional hours at this time.

Comment: Woman was very grateful for books pulled for her by the librarian. This is a very fine service.
Response: Thank you. We are happy that this service was valuable.

Comment: Overdue fines are too high and add up to large amounts quickly.
Response: The library has a 2 day grace period before fines begin. Each item has a maximum fine of $5.00.

Comment: Is there a Senior Citizen overdue fine rate?
Response: There is no special senior citizen rate.

Comment: Mouse pads for the computers.
Response: Thank you for this suggestions. We will follow-up on it.

Comment: It is very disappointing that you are not buying new mystery books on cassette. The shelves are getting depleted. CDs are not practical to turn off and on the same place. Please reconsider cassettes.
Response: We agree that cassettes have desirable features not currently found on CDs. However, within the consumer marketplace books-on-cassette are no longer available. To keep our collection current and vital it is necessary to purchase books on CD or by downloading them in Overdrive.

Comment: Two to four of Anne Perry’s latest books are in fiction by mistake. Her books are in mystery including the beginning of a series that you have split between mystery and fiction.
Response: Thank you for bringing this to our attention. The Technical Services department has made the corrections.

Comment: How about creating and offering for sale a cool TCPL bumper sticker? Another way to let people show support for our library.
Response: What a great idea!!! We will pass it on to the public information committee.

Comment: Shelves getting very out of order especially the mystery collection & current events essays.
Response: Thank you for bringing this to our attention. These areas are very popular and receive a lot of browsing. The pages will be informed.

Comment: Would like a program, such as a book discussion group that follows the Oprah book club series.
Response: Our book discussion groups have not been well attended. I will pass your suggestion on to our reader’s advisory librarian for consideration.

Comment: Are you ever going to give people more time on the Internet? It would be nice.
Response: The Internet computers are used heavily throughout the day. Wireless access is available throughout the library and has no time limit. It is not access to the Internet that is limited, but the number of computers available to us.

Comment: Love the story time house on display.
Response: We love it too. This house was created by local resident and retired librarian, Richard Tabor, and has clues to a hundred stories, tales and rhymes.