Patron Comments - September 2008

Comment: Library needs more bike racks. Existing racks are often full, as well as the benches and the street sign posts.
Response: We are working with the City and the County to provide more bike racks in front of the library.

Comment: Love the art shows and exhibits here. Thanks for having them.
Response: You're welcome. We enjoy them too.

Comment: Please fix the daily lockers.
Response: The lockers have been removed. They have been a constant problem and not really useable.

Comment: An adult summer reading program would be wonderful. The whole family could be included in summer reading programs.
Response: Thank you for your comment. Your suggestion will be shared with the programming team.

Comment: No overdues, no fines, just like blockbuster video. How many books are people actually waiting to be returned so that they can read them.
Response: It is important to our patrons to find current and popular books on our shelves. It is necessary for those materials to be returned in a timely manner so the next person may check them out.

Comment: Put in a direct exhaust vent in the men’s room.
Response: We will contact facilities to make sure the fan is working properly.

Comment: Neil at the Reference Desk is the nicest most friendly guy in the library.
Response: Thank you.

Comment: Thank you so much for taking the trouble to correct my miss-return of a Hollywood video.
Response: You're welcome.

Comment: Frustrated with DVDs that freeze up and make viewing impossible. This does not happen with videos.
Response: A gentle rinse with water and a pat dry will frequently correct the problem. Please put a note on those DVDs with problems so that we can do a thorough cleaning or replacement if too damaged.

Comment: Love the watercolor painting behind the circulation desk by Barbara Mink.
Response: Thank you. We like it too.

Comment: We love the library. Would like to suggest easier methods to return books now that parking is unavailable in front of the library.
Response: We have investigated numerous locations for the drive up bookdrops and all are problematic. The parking in front of the library should be reinstated very soon as the construction in that area is completed.

Comment: I am becoming a big fan of digital audio books and thank TCPL for offering this media and hope the collection will grow.
Response: This is a growing collection and we are pleased that you find this a useful format.

Comment: Stop closing the restrooms early.
Response: The restrooms in the adult area are closed for cleaning 10 minutes before closing. During this time Youth Services restrooms may be used.

Comment: What would we do without libraries? You’re terrific.
Response: Thank you.

Comment: The self check unit did not check out books, or CDs.
Response: Please consult with the circulation staff to identify the problem, so that we can correct the situation.

Comment: New patron asked for key tag with new library card.
Response: Library cards have been ordered for this year, but key tags are under consideration for future orders.

Comment: Do you have a scanner for public use?
Response: Will direct your request to Adult Services for consideration.

Comment: Thank you for telling me about the teen summer reading program because I won a prize.
Response: You’re welcome, and congratulations!

Comment: I like the little display of books by the fiction stacks.
Response: Thank you. We like it too.

Comment: Patron upset that videos will be eliminated
Response: The video collection is gradually being eliminated as the titles wear out and as they become available on DVD. All new titles are unavailable on video cassette.

Comment: Patron upset that old (2000) NY Times best seller title not on the shelves.
Response: Holds may be placed on titles that are currently checked out or the title may be requested from other libraries if unavailable within the Finger Lakes Library System. Patrons may also call the reference desk to see if an item has been returned. An item currently checked in may be placed on the pick up shelf behind the circulation desk for pick up the next day.