Comment: Let patron update their own addresses on line, thus avoiding the dreaded “address check block” which prevents us from using the self check machines
Review: We are currently reviewing the Patron Address Check Block and hoping to make changes within the parameters allowed by the software.
Comment: Thank you for fixing the men’s hand dryer
Review: You are welcome.
Comment: Thank you for the renovations of the front doors
Review: You are welcome!
Comment: Complaint about a patron who hoards the daily New York Times
Review: We are following up with this individual
Comment: Complaint about having to pay for holds
Review: A hold fee was originally established to offset the cost of mailing hold notices and to limit the number of holds that patrons could place on items. It is now used to offset the staff handing holds. If the item is in the library, we will place it on the pick up shelf at no cost; just call the reference department at 272-4556.
Comment: Love the library!
Review: Thank you!
Comment: I am grateful for the library!
Review: Thank you!
Comment: I love the world language collection—I find materials I can’t find elsewhere.
Review: We are proud of our work in developing this collection.
Comment: Children’s books displays are really great!
Review: Thank you!
Comment: Complaint about overflowing book drops during the holidays
Review: We agree that this should not have happened. We are now keeping all book drops open at all times to prevent this problem from occurring in the future.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment