Comment: On library email notices, please reverse your
message. State items out and their due
dates first, followed by items being automatically renewed. This would draw attention to items not
renewed and due sooner.
Response: Thank you for your thoughtful
suggestion. We are delighted to be able
to offer automatic renewals to our patrons and pleased that you use email
notifications to keep your account current. We will reach out to our colleagues at the
Finger Lakes Library System, as they manage our electronic account notifications,
and ask that they explore the possibility of a change of this type. We appreciate your suggestion, and are
constantly looking at ways to enhance and enrich library services.
Comment: I’m really not comfortable with the
depictions of guns scattered throughout the library. There are too many youth in this community
who would take that as glorifying the use of guns. It’s disturbing, but then, I guess it is
supposed to be.
Response: Thank you for sharing your concerns about our
current art exhibit, “Project for a Re-Volution in New York.” The wooden guns scattered throughout our stacks
depict the models of weapons used in mass shootings in the United States during
recent years. We feel strongly that the public
library is a neutral space for important, and often difficult, community
conversations; however, we did take extreme care to keep this particular
installation limited to areas of the library less frequented by young
patrons. We are fortunate to be able to
bring thought-provoking, museum-quality art exhibits to our community and
appreciate that you have taken the time to explore the exhibit and share your
concerns. We will use this feedback as
we select future exhibits.
Comment: People know urine from the men’s room floor
is frequently tracked onto the carpet. I
don’t know if it is ever shampooed.
Please put in tile (cheaper) floor and people will feel much
better.
Response:
Please be assured that cleanliness is extremely important to all of us at TCPL.
Our dedicated Facilities team works diligently to keep the library looking
beautiful for nearly 400,000 visitors each year. Even after 15 years, regular shampooing has
helped to keep our carpets relatively stain-free. As part of our upcoming
renovations, however, our wall-to-wall carpeting will be replaced with
removable carpet squares—making the replacement of worn or damaged sections
easier and more affordable.
Comment: Change your hours. I work during the day. Stay open until 11 p.m.!
Response: We appreciate your request and share your
desire for extended library hours. While
current funding limitations prevent us from offering additional hours at this
time, we have recently expanded our daily hours and are currently open on
Sundays. Please visit our website for
more information about our hours and services.
Comment: Hi!
Please change the self-checkout program in the kids’ area, so that it is
like the one in the adult area—no bees, ants or ladybugs on the screen. Such distractions are pointless and contribute
to ADD and just plain old distraction. I
want my daughter to learn to be focused, not scatter-brained and unable to
concentrate. Thanks for being an awesome
library! PS—Fewer screens throughout the
library would be most appreciated.
Response: Thank you for your feedback and for helping
your daughter to establish a lifelong love of literacy and learning through
regular visits to the library. The goal
of our Youth Services staff is to make the library accessible and enjoyable to
children and families at every age and every stage. While some parents and young patrons prefer
to browse and borrow from our expansive print collection, others find learning
opportunities through our digital offerings. We want our youngest users to feel
that our Youth Services Department is truly a place where they are encouraged to
learn, play and explore at their own pace and with tools designed specifically
for them. However, our entire collection, and the self-checkouts in the adult
section are available for those who require or prefer less visual stimulation. Please visit us often and continue to
encourage your daughter to celebrate the magic of reading!
