Comment: Is there a way to turn off the auto-renew
feature? I would prefer to choose this
feature (or not) on my own?
Response: Thank you for your
inquiry regarding our new auto-renewal feature.
This feature has been extremely popular with our patrons, and we are
excited to be able to offer a tool for reducing account fines and fees. While there is no formal way for patrons to
opt-out of auto-renewal, returning borrowed items on or before their original
due date will ensure that the feature is not activated.
Comment: Shelf-reading is needed! Today, looking for books, one was supposed to
be in but was not where near where it was supposed to be (I didn’t find
it). Four different books were
misshelved—724s were in 729s, for instance.
Response: We’re so sorry to hear that you had trouble
locating items within our collection. As
you can imagine, with the volume of titles circulating and the number of people
browsing our stacks each day, keeping books in their home-spot can be a
challenge. We are fortunate to have a
number of wonderful volunteers who help with shelf-reading, so if you encounter
a specific section that requires attention, please let our Circulation staff
know, so that we can make it a priority.
Thank you for your message, we are always grateful for feedback that
enables us to better meet the needs of our patrons.
Comment: You need to staff Saturday morning Reading/Storytimes
year-round. I think it’s needed and a
great thing for moms to do with their babies.
Response: We’re delighted to hear that you enjoy our
Saturday morning storytimes. Our Youth
Services staff puts a tremendous amount of care and attention into ensuring
that we are offering opportunities for families to connect with books and
literature through fun-filled programs.
While our regular storytime offerings are suspended during the summer
months to allow our Youth Services team to focus on our popular Summer Reading
programs, our family event offerings are plentiful. Please visit, http://tcpl.org/kids.php, for a complete
schedule of programs.
