Patron Comments - July 2006

Comment: Exhibit sign misspelled
Response: We will correct, thanks!

Comment: Send everyone an e-mail when the library’s hours change for holidays
Response: Will follow up and see if this can be easily done

Comment: Hang signs on parking meters when the library is closed for a holiday
Response: Street parking and parking meters are controlled by the City of Ithaca and it is unlikely that this type of sign will be allowed by the City. Thank you.

Comment: I am dressed for warm weather and it is too cold in here
Response: The library’s temperature is set to be within a range of 68-72. While there may be times when the system needs to be reset or recalibrated, this range is within the comfort level of most people.

Comment: Building was too warm and it was difficult to do my work
Response: See above.

Comment: Hand dryer in men’s room not working for two weeks
Response: This has been checked on by Facilities and the hand dryer is working.

Comment: How about a library card that can be used throughout the Finger Lakes Library System
Response: This is a good idea, but requires 31 libraries to develop uniform borrowing procedures, loan limits, etc. Many libraries prefer to retain their autonomy.

Comment: How about a female voice on the closing announcement?
Response: It would be pleasant to have a variety of voices. We will investigate. Thanks

Comment: The reference librarian is superb!
Response: Thank you, I will let her know.

Comment: No cell phones!
Response: Cell phones are annoying and we are trying, through signage and security, to enforce the cell phone rules.

Comment: The rule of being able to take out 2 audio books on CD and 2 on tape is unfair to those who only have one type of technology and not both
Response: The changes in our circulation policies will be reviewed in December. We will take your comment into consideration.

Comment: We liked the old system where we could take out lots more DVDS. Now we are required to come to the library more frequently, thus consuming more gas
Response: The changes in our circulation policies will be reviewed in December. We will take your comment into consideration.

Comment: Thank you for your new policy on limiting the number of DVDs which can be borrowed. Please keep this policy!
Response: The changes in our circulation policies will be reviewed in December. We will take your comment into consideration.

Comment: The noise from the kids in the lobby jars on my nerves
Response: We know that the acoustics are bad in the lobby and are requesting some sort of remediation from the county

Comment: It would be nice to have a help to carry my library selections up to the desk (for disabled or senior citizens)
Response: We have a page on-call who would be happy to do that for you. Just request that assistance from a reference librarian.

Comment: Loved the workshop on self-publishing; thanks to the library for offering such an opportunity
Response: We are glad that you enjoyed the program; however, it was privately offered, and was not a library sponsored program.

Comment: Loves coming in here as a family “we’ll be coming here for a long time”
Response: Thank you!