tag:blogger.com,1999:blog-15404810374853646462011-11-05T21:07:38.688-04:00Tompkins County Public Librarynoreply@blogger.comBlogger641100tag:blogger.com,1999:blog-1540481037485364646.post-72025508948229887432011-11-03T10:06:00.000-04:002011-11-03T10:06:28.461-04:00

Comment:  I would love to have books on tape by Louie L’Mour. I listened to everything currently held. Thank you. Response: Thank you for your recommendations. Comment:  The lighting stinks. How about some free natural light from skylights, like Walmart does? Response:  Thank you for your comments. We do have skylights in the Avenue of the Friends and there is plenty of natural lighting in the

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-1540481037485364646.post-83099892329295148762011-09-30T14:20:00.019-04:002011-10-06T14:50:13.483-04:00

Comment:  We enjoy a reading time with children in the nice reading area on the sofa next to the information desk in the Youth Area. However, we feel children are disrupted by comics on the shelf right next to the reading area. I as a parent try to encourage kids to read books, not comics yet, so I would appreciate very much if you can consider moving comic shelves to other areas. Thank you.

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-1540481037485364646.post-87464523784670378182011-08-29T12:31:00.002-04:002011-08-29T12:33:14.425-04:00

Comment: I love this library, they have great movies and the computers are great. I will come all the time. Response: Thank you for your positive comments. We have a talented, dedicated staff who love providing resources and services to a wonderful community! Comment: Play a little music but quietly. This library is awesome, good books and movies. Enough time on computers. Response: Thank you

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-1540481037485364646.post-67108499985122338002011-07-31T00:00:00.028-04:002011-09-20T11:02:45.662-04:00

Comment: Suggestion – Have a motorized chair available for patrons who have difficulty walking. Response: Thank you for the suggestion. We do have an automated cart at the front entrance of the library for this purpose. We can investigate the purchase of an additional cart. Comment: I hope you can do away with the monitors at the checkout counters. They interfere with human to human contact.

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-1540481037485364646.post-83751738510637845532011-05-31T00:00:00.127-04:002011-08-29T12:35:43.483-04:00

Comment: I think the library should have a wider variety of movies and books on tape. Response: Librarians select DVDs and audiobooks from a wide variety of resources and strive for a diverse and well rounded collection.  We welcome your suggestions for titles not in our collection.  Patron request forms may be found at any of our public services desks and on our website tcpl.org  under the “

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-1540481037485364646.post-29186465991412354522011-04-30T23:59:00.000-04:002011-07-19T11:17:46.673-04:00

Comment: There seems to be a number of smokers gathering at the entrance by the sidewalk lately and patrons are forced to walk through a cloud of smoke to enter the library.  Could the smokers be deterred please?Response: Thank you for providing this feedback. We will review the signs indicating the “no smoking” areas.  Comment: I love this library.  But not the new flashy screen at the checkout.

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-1540481037485364646.post-70703333781928621252011-03-31T23:59:00.000-04:002011-07-19T11:18:17.935-04:00

Comment: The selection of books on display for Women’s History Month is disappointing: 2 books on yoga for pregnancy, a book from a reality TV star?!  How about books about great women in history.Response: This is a very popular display table that changes and is updated frequently.  A review of this table and the table in youth services this afternoon had books about a number of important women

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-1540481037485364646.post-73677995761236212022011-03-21T15:40:00.002-04:002011-03-30T11:51:10.591-04:00

Comment: Library staff is always polite and helpful. I appreciate their professional attitude. They do try to remind customers about food and noise. Response: Thank you for your kind comments about TCPL staff. They are dedicated to providing the best possible service and do try very hard to help everyone use the library appropriately. Comment: The volume of noise is rising every day and it is

Tompkins County Public Librarynoreply@blogger.com2tag:blogger.com,1999:blog-1540481037485364646.post-44081430234559042372010-12-31T13:11:00.000-05:002011-01-06T13:16:24.053-05:00

Comment: We noticed some negative reaction/vibe toward small children who may make unexpected loud noises and not quite understand a “library voice” yet. Could you please consider rethinking why the children’s section needs to be silent? Response: We agree children should be able to enjoy youth services and not be completely silent. However continued loud noises are disruptive to other patrons.

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-1540481037485364646.post-70316944098002659322010-11-15T11:24:00.000-05:002010-11-15T11:24:39.673-05:00

Comment: A poster of the top 100 books fiction and non-fiction Response: We do appreciate your suggestion. There are many lists of the top 100 works of fiction and nonfiction. Our adult services librarians would be very happy to provide you with some of these lists. Comment: Please stop charging for book holds. Response: Thank you for your concern. Currently holds provide significant revenue

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-1540481037485364646.post-20739606933593873192010-11-15T11:00:00.001-05:002010-11-19T13:51:39.823-05:00

Comment: Thank you for calling me about my headset. Very nice to know that people like that are still around. Response: You’re welcome. Comment: Thank you for the directions. We appreciate it. Response: You’re welcome. We enjoy helping. Comment: I have gone to 2 libraries trying to get help downloading books. I was told that help is available Tuesday or Thursday evening. Please make this

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-1540481037485364646.post-52186177766796465442010-11-15T10:30:00.000-05:002010-11-15T13:37:09.974-05:00

Comment: I love going to the library! Response: Thank you! We are so glad that you are enjoying the library!

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-1540481037485364646.post-57537913448416733722010-07-29T12:11:00.002-04:002010-07-29T12:11:36.284-04:00

Comment: I love going to the library! Response: Thank you! We are so glad that you are enjoying the library!

Tompkins County Public Librarynoreply@blogger.com4tag:blogger.com,1999:blog-1540481037485364646.post-66382594688399728102010-07-15T13:32:00.002-04:002010-07-15T13:54:40.935-04:00

Comment: It is great the library has spent all the money possible on great computers.  Why are the screens all dusty and covered in dirt and not kept clean? Response: Thank you for bring this to our attention.  We are setting up a procedure for regular cleaning of the screens.  Keyboards and mice are already on a cleaning schedule.Comment: Frustration with not being able to reach a real person in

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-1540481037485364646.post-27263346827114620002010-04-30T16:45:00.000-04:002010-05-06T16:45:52.189-04:00

Comment: Can you get a copy of the Edible Forest Gardens by Dave Jacke for this wonderful library? It’s an incredible permaculture resource! Response: Thank you for your suggestion. We have given your request to the acquisition librarian. Comment: I find it woefully inadequate for this library to have only 3 DVDs on childbirth for expectant mothers to watch to educate themselves about what they

Tompkins County Public Librarynoreply@blogger.com1tag:blogger.com,1999:blog-1540481037485364646.post-80475536833363104272010-03-01T09:00:00.000-05:002010-05-06T16:42:28.249-04:00

Comment: You have a beautiful library. Response: Thank you. Comment: My 9 year old daughter lost her library card. When we checked at the reference desk, they told me that they had thrown it away and charged me a $1 for a new card. Response: We are very sorry you had this experience. Library procedure for found library cards is to take them to the circulation desk where the patron is called.

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-1540481037485364646.post-26991852369982663502010-02-28T16:25:00.000-05:002010-05-06T16:27:33.906-04:00

Comment: Since you are eliminating videos in the children’s section, will DVDs be renewable, please? Response: All of our DVDs circulate for one week with no renewals. The exception is for multiple disk sets, which may be renewed for an additional week as long as there are no holds on the title. Comment: Please, please do not get rid of books on cassettes. Many reasons including: 1.) you can put

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-1540481037485364646.post-60789230655152601012010-01-01T09:00:00.001-05:002010-02-15T09:55:40.921-05:00

Comment: More Computers Response: We are looking at creative options for providing more access to computers. Comment: The books on CD for Youth Services should have a label indicating award winning books. Response: Thank you for this suggestion. We will definitely follow-up. Comment: Please keep the public bathrooms clean Response: The restrooms are cleaned every evening and refreshed in

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-1540481037485364646.post-7106508331011399612009-12-01T09:00:00.001-05:002010-02-15T09:56:43.908-05:00

Comment: Whoever is doing the DVD purchasing is doing a great job. There is a very nice selection. Response: Thank you. Comment: How about a new letter “E” for the Avenue of the Friends? If you haven’t the scratch for a whole letter- maybe an apostrophe would answer. Response: The falling letters have been a big problem. We are working with the company and researching new ways to solve this

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-1540481037485364646.post-25567744984695357092009-11-01T14:28:00.000-05:002010-01-22T12:45:00.742-05:00

Comment: That was a wonderful concert with Johnny Russo! Response: Thank you. Johnny Russo has performed for library patrons many times and we are grateful to him. Comment: Thanks so much for helping me find a 1998 Time Magazine article. Response: You are welcome. Comment: Really love the chairs set out for patrons waiting to use the Internet. Response: Thank you. Comment: Cell phone use in the

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-1540481037485364646.post-34403634587519045622009-10-01T14:59:00.000-04:002010-01-22T12:45:00.751-05:00

Comment: Can you set up a means for listening to CD’s even sampling DVDs? Response: All of our internet terminals are set up with headphones to allow for listening to CDs and previewing DVDs. Comment: I love this library! You have such great things here.Response: Thank you. Comment: Why is it that sometimes when you log into your email, you are in someone else’s email? Can’t something be done

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-1540481037485364646.post-28480077489724205992009-09-01T13:52:00.000-04:002010-01-22T12:45:00.753-05:00

Comment: Patron complained that the NY Times is not readily available and cannot spot anyone reading it. Can we have a sign asking patrons to read in the area near the newspapers to make it easier to find? Response: We do not restrict what or where newspapers can be read. However the pages pick up any newspapers left on tables or chairs every hour and return them to their proper racks.Comment:

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-1540481037485364646.post-75206243357135941872009-08-29T12:36:00.000-04:002010-01-22T12:45:00.756-05:00

Comment: Do you know how wonderful you are? Thank you for putting aside the book I needed.Response: You are welcome. We are happy to help.Comment: Polaris not letting patron look at account information for reserves. Response: The online catalog, Polaris, should allow you to see what you have on hold. If this is not the case, please notify the reference librarians so that this can be reported

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-1540481037485364646.post-47997698425685748722009-07-29T11:46:00.000-04:002010-01-22T12:45:00.758-05:00

Comment: You are a gem! There is nothing like this library’s prime service. Response: Thank you.Comment: Complaint that a person, who forgets their password, cannot access their account and therefore cannot place a hold online. The online help feature is not helpful. Response: The next upgrade of our online catalog, Polaris, will allow patrons to retrieve forgotten passwords. This upgrade is

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-1540481037485364646.post-42085141184316697352009-07-08T10:51:00.000-04:002010-01-22T12:45:00.760-05:00

Comment: Patron loves the library and wishes that there was a drive through book drop. She has an infant and cannot easily return books. So she comes to the library less frequently. Response: Unfortunately there is no place where we can locate a drive through book drop. We have reinstated the short term parking directly in front of the library to allow for quick access to the bookdrops. Also,

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-1540481037485364646.post-43318618675891891492009-06-19T14:42:00.000-04:002010-01-22T12:45:00.764-05:00

Comment: Great DVD collection Response: Thank you. I will inform the selector.Comment: Thanks for the 2 day grace period. It really helps.Response: You’re welcome. Comment: Patron frustrated that self check machine would not read every barcode. Had to go through checkout line for some items. Response: We apologize for the frustration you experienced at the self check-out stations. We have

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-1540481037485364646.post-11185606614595076062009-05-07T14:23:00.000-04:002010-01-22T12:45:00.767-05:00

Comment: New monitors are niceResponse: Thank you.Comment: Copies are too expensiveResponse: The cost of the copies covers our expense to offer this service.Comment: Patron appreciates pencil sharpenerResponse: You are welcome.Comment: Too many rowdy young people on computers, making noise, bumping into others, looking at what people are doingResponse: Staff and the security guards are reminding

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-1540481037485364646.post-65317313275818144722009-04-08T10:46:00.000-04:002010-01-22T12:45:00.769-05:00

Comment: Please have more than 1 table near the reference books. You use a whole table for this kind of work and it would be nice to have another table or two.Response: Thank you for your suggestion. We are considering rearranging some of the tables in the library.Comment: I notice that children LOVE to walk on that brick wall outside. Perhaps the dirt could be filled in with bricks to make a

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-1540481037485364646.post-20863389371054825562009-03-03T15:12:00.000-05:002010-01-22T12:45:00.772-05:00

Comment: Everything checked out on the self-check machine except one (again!).Response: Most of the problems with the self checkout have been fixed. Unfortunately the barcodes on library materials suffer a lot of use and sometimes do not read properly. Please inform circulation of problems.Comment: Receipt prints out too much information when paying fines---WASTES PAPER AND RIBBONSResponse: The

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-1540481037485364646.post-9386411230223770642009-03-03T15:02:00.000-05:002010-01-22T12:45:00.774-05:00

Comment: You have a fabulous movie collection.Response: Thank you. I will pass the complement to the selectors.Comment: Patron suggests that some of the internet stations about 1/3 of them be on a 20 minute cycle so that people who just want to check email don’t have to wait so long.Response: Thank you for the suggestion. We have tried this in the past and have found that it has a negative effect

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-1540481037485364646.post-89333919770775836572009-01-05T14:00:00.000-05:002010-01-22T12:45:00.776-05:00

Comment: First time in the library…really beautiful!Response: Thank you.Comment: Downloadable audio books. Thank you … You make my day!Response: We are very happy that you are enjoying them.Comment: Solid job in selecting for your literature and poetry sections, especially for your size. Really liked that you have the new Aeneid translation and Robert Bly poetry.Response: Thank you. Our

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-1540481037485364646.post-3681875137098769742009-01-05T13:33:00.000-05:002010-01-22T12:45:00.778-05:00

Comment: Keyboards are dirty on catalogs.Response: A volunteer is cleaning all the public keyboards.Comment: Reserves and holds are an incredible service. Thank You!!Response: You're welcome.Comment: New York Times has been missing 3 times in the last week. I can’t find anyone reading it.Response: Thank you for your comment. We have checked the New York Times and found only one issue missing in

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-1540481037485364646.post-87342859398545737792008-11-25T10:37:00.000-05:002010-01-22T12:45:00.780-05:00

Comment: Always having trouble with computers and library card.Response: Please ask the Librarian at the reference desk. They can help you with your questions and help to resolve any problems.Comment: Could not get through to circulation by phone to change address. Played phone tag and finally came in person. Response: We have revised our phone tree and hope that it will resolve this issue.

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-1540481037485364646.post-47672095727273360002008-09-25T14:25:00.000-04:002010-01-22T12:45:00.783-05:00

Comment: Library needs more bike racks. Existing racks are often full, as well as the benches and the street sign posts.Response: We are working with the City and the County to provide more bike racks in front of the library.Comment: Love the art shows and exhibits here. Thanks for having them.Response: You're welcome. We enjoy them too.Comment: Please fix the daily lockers.Response: The

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-1540481037485364646.post-69965573903303520692008-09-25T14:06:00.000-04:002010-01-22T12:45:00.785-05:00

Comment: Thank you, Thank you, Thank you, for the globe.Response: Your welcome!Comment: I’m really glad to see those interactive kinetic games attached to the wall next to the circulation desk, they’re a boon to (those of us) with a couple of rambunctious kids.Response: Thank you! We like them too.Comment: 2 Bicyclists love the library! Or maybe it’s that library patrons like to bike. Either

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-1540481037485364646.post-42959905991352162052008-07-12T13:35:00.000-04:002010-01-22T12:45:00.787-05:00

Comment: I like the new monitor at the reference desk.Response: Good!Comment: Telephone system frustrates me.Response: Please give more details so we can help.Comment: I profoundly object to the changes that you have made to the parking on Green Street. It is extremely disrespectful and inconvenient.Response: The parking situation is out of our control; it is a temporary situation due to the

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-1540481037485364646.post-56526714330256803432008-06-12T11:46:00.000-04:002010-01-22T12:45:00.789-05:00

Comment: Patron upset that Glen Gould videos have been weeded Review: Will review with the selectorComment: There should not be a fee for holds and ILLs.Review: The 50 cent fee only partially offsets the handling of these items.Comment: Parents with young children would like Internet access in Youth ServicesReview: Will reviewComment: Meeting room in the rear of the library is being used as cell

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-1540481037485364646.post-24859523277404944322008-05-15T15:35:00.000-04:002010-01-22T12:45:00.791-05:00

Comment: Can you send a mass e-mail out to all patrons when there will be an unusual change, such as a change in hours etc?Review: We are investigating ways to communicate public information via e-mail messages to those who want them.Comment: TCPL is the best thing about Tompkins County.Review: Thank you!Comment: How well do you protect the personal information that you collect about us?Review:

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-1540481037485364646.post-22466631818056915512008-04-12T11:22:00.000-04:002010-01-22T12:45:00.793-05:00

Comment: Tibetan monk gave librarian a bead bracelet for helping him many times over the past few months.Review: What a lovely gesture! Thank you!Comment: Self Check wouldn’t work with FLLS bar code.Review: We are aware of this problem.Comment: CD’s don’t scan very well on the self check unit (bar codes too small? Too much plastic glare?Review: We are aware of this problem and are working toward

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-1540481037485364646.post-41341268584930625852007-12-31T15:52:00.000-05:002010-01-22T12:45:00.795-05:00

Comment: Let patron update their own addresses on line, thus avoiding the dreaded “address check block” which prevents us from using the self check machinesReview: We are currently reviewing the Patron Address Check Block and hoping to make changes within the parameters allowed by the software.Comment: Thank you for fixing the men’s hand dryerReview: You are welcome.Comment: Thank you for

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-1540481037485364646.post-51357646168739737992007-12-05T14:15:00.000-05:002010-01-22T12:45:00.796-05:00

Comment: I really miss the wall clock in the Reading RoomResponse: It is back!Comment: Larry was excellent when I needed an image projector for a youth community programResponse: We’re glad that he could help!Comment: Books should be held longer than one week, and it should include a Saturday—often when I come to get a book it is no longer being held for me.Response: Books on hold are kept for

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-1540481037485364646.post-83203349369331065212007-07-31T16:07:00.000-04:002010-01-22T12:45:00.800-05:00

Comment: Would like another chance to vote on a library tax—we need more $$$Response: The library is working with the county legislature to seek sufficient fundingComment: Looking forward to Sunday hours againResponse: Thank you, we will re-open on Sunday, September 9Comment: Date through which reserves are held for me is not obvious on patron account informationResponse: Will reviewComment:

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-1540481037485364646.post-11145757316538185912007-07-11T14:59:00.000-04:002010-01-22T12:45:00.802-05:00

Comment: There should be a water fountain in children’s section.Response: We think so too. However, the cost is prohibitive to add one at this time.Comment: You have a great library, but the entrance is quite unattractive and dirtyResponse: Thank you. Front entrance has been power washed and is due to be repainted this year.Comment: It seems awful to close the library on Sundays before the

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-1540481037485364646.post-29300863284239357732007-05-16T11:08:00.000-04:002010-01-22T12:45:00.804-05:00

Comment: Copiers provide poor quality.Response: Copier Service company was called to fix the problem.Comment: Please consider adding Adobe PDF into system.Response: Adobe Acrobat Reader is available on all public computers.Comment: Comic book section on a turn table (display rack?)Response: We do not currently offer comic books due to our tight budget but thanks for your suggestion.Comment:

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-1540481037485364646.post-37497755349327899732006-11-21T10:38:00.000-05:002010-01-22T12:45:00.805-05:00

Comment: Limits on the number of DVDs you can check out is too restrictive.Response: We wish it weren’t necessary to be so restrictive, but the fact is that the DVDs are in high demand, but in short supply.Comment: Complaint about the art in front of the library (see below for a detailed response).Response: Self check out machines rarely work About 30% of our checks out occur at the self-check

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-1540481037485364646.post-23527973638096256142006-09-26T10:55:00.000-04:002010-01-22T12:45:00.807-05:00

Comment: Raise borrowing limitsResponse: The current limit is 20 items per user, which we believe is realistic, given the high demand for popular itemsComment: Increase the loan period for DVDs with multiple discs and up to 10 hours of viewing—it’s too hard to watch all in one weekResponse: You do have the option of keeping the item past its due date. We offer a two day grace period. If you kept

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-1540481037485364646.post-72530141287696906592006-08-11T15:51:00.000-04:002010-01-22T12:45:00.809-05:00

Comment: Would like a little gate at Youth Services to prevent toddlers from wandering out of the department.Response: Any kind of gate or door must be handicapped accessible and be able to function with a high volume of people who enter this area, often pushing baby carriages. This system would need to be installed at both entrances to Youth Services. This is a costly venture. Even if such a

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-1540481037485364646.post-58682218585038407592006-07-17T16:56:00.000-04:002010-01-22T12:45:00.811-05:00

Comment: Exhibit sign misspelledResponse: We will correct, thanks!Comment: Send everyone an e-mail when the library’s hours change for holidaysResponse: Will follow up and see if this can be easily doneComment: Hang signs on parking meters when the library is closed for a holidayResponse: Street parking and parking meters are controlled by the City of Ithaca and it is unlikely that this type of

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-1540481037485364646.post-81406409065195265672006-06-19T14:32:00.000-04:002010-01-22T12:45:00.812-05:00

Comment: When it was hot outside, the library’s air conditioning was not effective.Response: As far as we know, the Air Conditioning is functioning effectively, within the range of 68-74 degrees.Comment: Would like to split my Internet time into multiple segments.Response: With our new software upgrade, this is now possible.Comment: Please subscribe to the Binghamton Press and Sun

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-1540481037485364646.post-68325207058466074142006-05-26T16:49:00.000-04:002010-01-22T12:45:00.814-05:00

Comment: More bike racksResponse: We agree and are working with TCAT to obtain moreComment: I am disappointed that the referendum did not pass, but I think you are doing a great job with the budget you have—it’s the best library I’ve ever had access to.Response: Thank you!Comment: One of the library’s CDs got stuck in my car stereo due to a library sticker on it. I had to pay $78 to remove the

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-1540481037485364646.post-59467644980105663932006-04-03T11:06:00.000-04:002010-01-22T12:45:00.816-05:00

Comment: Install an exhaust fan in men’s public restroomResponse: The exhaust fan was not working; it has been repaired.Comment: Women’s public restroom is dirty and stinks!Response: This has been addressed by County FacilitiesComment: Restrict use of cell phones, it is annoying and rudeResponse: Cell phones are allowed only if the conversations are brief and quiet. We will ask our Security Guard

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-1540481037485364646.post-5705210720184565352006-01-31T14:04:00.000-05:002010-01-22T12:45:00.818-05:00

Comment: Would like Henry James and Edith Wharton in a audio format—no more blood or gore pulp fiction.Response: Will pass your comment onto our professional librarian who selects AV materials.Comment: Why do Internet stations close 15 minutes before the library closes?Response: The Internet stations close at 10 minutes before closing in order to facilitate clearing the building. The timers on

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-1540481037485364646.post-39876372364859604142005-09-28T10:19:00.000-04:002010-01-22T12:45:00.820-05:00

Comment: Increase the loan period to three weeks for all items, so that people will need to make fewer trips and thus reduce their gasoline consumptionResponse: Due to the fact that we have so few new items, it is unlikely that we will be increasing the loan periods—this would result in fewer people being able to obtain an item.Comment: Move the suggestion box so that people who are writing

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-1540481037485364646.post-25902996894078864892005-07-29T10:21:00.000-04:002010-01-22T12:45:00.823-05:00

Comment: Dislikes foam soap in public washrooms, wants a real bar of soap.Response: Liquid soap is easier to maintain and restock, and is cost-effective. The county went to Dial because the JoGo soap that they were using went up in price and suppliers are not carrying it in stock. The Dial lasts longer—you don’t need more than one push on the dispenser to have enough to wash your hands.Comment:

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-1540481037485364646.post-14205042186690379282005-04-30T15:11:00.000-04:002010-01-22T12:45:00.825-05:00

Comment: Charge $1 for every DVD or Video so you can purchase more new movies.Response: Thank you for your suggestion. We do not charge for library materials of any kind and have no plans to do so.Comment: Please re-catalog the DVD Island at War so that the 3 volumes are able to be lent as a series.Response: Will refer to our Technical Services Department. Thank you.Comment: I love the new public

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-1540481037485364646.post-40733291852101946592005-03-18T10:17:00.000-05:002010-01-22T12:45:00.828-05:00

Comment: Amount of noise disturbing.Response: I am glad that the security guard was able to help you with this.Comment: Security guard is overzealous and obnoxious.Response: The security guard’s job is to enforce the rules of the library (see above). We expect that this will be done courteously and fairly.Comment: Like renewals on-line.Response: It is a convenience that we all appreciate.Comment:

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-1540481037485364646.post-27299432925106100092005-02-07T11:43:00.000-05:002010-01-22T12:45:00.830-05:00

Comment: Fix the CD section labels so that they stay in placeResponse: Thanks, we’ll investigateComment: The CD separators keep popping out—can they be glued in?Response: Will investigate, thanksComment: Upset over the lack of new books and a three week loan period for new booksResponse: We are upset too, and are working to obtain supplemental funding so we can increase our acquisitions

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-1540481037485364646.post-75308303662924650212004-11-21T16:46:00.000-05:002010-01-22T12:45:00.832-05:00

Comment: You should allow children to use adult computers after storytime instead of making them wait in line for a child's computer.Response: It would be extremely difficult and confusing to change the rules for certain times of the day and week. A better solution would be to increase the number of children’s computers.

Tompkins County Public Librarynoreply@blogger.com1tag:blogger.com,1999:blog-1540481037485364646.post-14887184785837466462004-11-14T21:51:00.000-05:002010-01-22T12:45:00.834-05:00

Comment: Children’s story hour should be more interactive.Response: Will refer to the Youth Services Department Head; thank you for your suggestions.

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-1540481037485364646.post-20307390554852722662004-11-09T21:49:00.000-05:002010-01-22T12:45:00.836-05:00

Comment: Shelve CDs on their sidesResponse: For faster sorting and shelving (and therefore better service), we shelve CDs face out because this is where the call number can be found.

Tompkins County Public Librarynoreply@blogger.com0tag:blogger.com,1999:blog-1540481037485364646.post-69020977552407960052004-11-08T16:43:00.000-05:002010-01-22T12:45:00.838-05:00

Comment: I did not appreciate getting a pre-overdue notice from the library.Response: Pre-overdue notices are sent as a reminder and a courtesy so you can avoid overdue fines. We will rephrase the wording to make it more friendly.

Tompkins County Public Librarynoreply@blogger.com1tag:blogger.com,1999:blog-1540481037485364646.post-12057042896363692562004-11-02T16:38:00.000-05:002010-01-22T12:45:00.839-05:00

Comment: The library needs separate romance novel paperbacks.Response: Will refer to the collection development manager for consideration.

Tompkins County Public Librarynoreply@blogger.com1tag:blogger.com,1999:blog-1540481037485364646.post-12968614979217400292004-08-02T16:48:00.000-04:002010-01-22T12:45:00.841-05:00

I love TCPL, Thank you! Your Library Rocks!

Tompkins County Public Librarynoreply@blogger.com1tag:blogger.com,1999:blog-1540481037485364646.post-31254525102766911722004-07-11T16:57:00.000-04:002010-01-22T12:45:00.842-05:00

Comment: Don’t charge “an arm and a leg” for a book that’s two days overdue.Response: We offer a two day grace period for all overdue items, so contrary to your assertion that we “charge and arm and a leg,” we charge nothing!

Tompkins County Public Librarynoreply@blogger.com1