Comment: Would you ask maintenance to clean the
outside bookdrops, especially the tops?
Response: Thank you so much for this thoughtful
reminder. We will have our Facilities
team to address this as soon as possible.
Comment: Have people sign-up for their library card
outside of the line then get back in line.
Otherwise, this holds everything up.
Response: Thanks so much for taking the time to share
this important feedback. Our Access and
Circulation staff work diligently to provide quality, efficient service for our
patrons, and we agree that, while signing new members up for library cards is
one of our most important services, it can be time consuming. While available technology requires us to
complete sign-ups at the Circulation Desk, we are continually exploring new
options for streamlining this service. Thank you for your continued patience.
Comment:
Please place several trash cans around the front door so people won’t throw
cigarette butts on the ground—and maybe a sign asking folks to “throw butts
away here.”
Response: Thank you for your desire to keep our library
beautiful! We are happy to ask our
Facilities staff to provide additional garbage receptacles for our entrance and
have designated all library property as “non-smoking” in an effort to minimize
littering.
Comment: I’ve noticed the decorative plantings that
have been added to the planter along Cayuga Street and want to say what an
attractive touch they add.
Response: Thank you so much for taking the time to
share your appreciation for our “Library Garden.” We are tremendously fortunate for the efforts
of Volunteer Coordinator Yvette Rubio and the tireless team of volunteers who
keep our gardens beautiful.
Comment: The Library can serve me by answering my
questions for once. Why is there a big
red exit sign at the east end, yet when one walks there he/she finds that it
is, indeed, not a real exit? I’m not
holding my breath ‘til I get an answer, because you have never given me one.
Response:
We’re sorry to hear that you haven’t received answers to your questions in the
past. Our library staff is committed to
helping patrons answer even the most challenging questions, so please let a
staff member know any time you feel like your questions have not been addressed
to your satisfaction.
According
to state and local fire codes and the Occupational Safety and Health
Administration, all doors providing a means of egress must be adequately marked
with illuminated “EXIT” signage.
While
access to the Library during regular operating hours is provided exclusively
through our main entrance, all doors with “EXIT” can, and should be used during
emergencies.
