Tompkins County Public Library

Tuesday, December 1, 2009

Patron Comments December 2009

Comment: Whoever is doing the DVD purchasing is doing a great job. There is a very nice selection.
Response: Thank you.

Comment: How about a new letter “E” for the Avenue of the Friends? If you haven’t the scratch for a whole letter- maybe an apostrophe would answer.
Response: The falling letters have been a big problem. We are working with the company and researching new ways to solve this issue.

Comment: I think the library should have DVD/VHS players for people who don’t have a TV at their house and want to watch the fine DVDs from the library.
Response: All of our public computers are equipped with DVD players and headphones. You may use your one hour per day to view a DVD.

Comment: Thank you for a gorgeous library.
Response: You are welcome.

Comment: The cards in the exhibit are disappointing. For example one says the stitching show some amazing mathematical properties. I had that figured out. How about explaining some of the amazing properties.
Response: Patrons are always welcome to attend the opening Reception for the exhibits and speak directly to the artists.

Comment: The placement of barcodes on books is always in the wrong place.
Response: The barcodes on the books are all placed in the same location to ensure that our checkout and check-in equipment will read the barcodes efficiently. This is particularly important for the self check-out units. The company that manufactures our equipment provided us with a template for the best placement of the barcodes.